"Personal information" means information which identifies you, like your name or email address. Any information that falls outside of this is "non-personal information." If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data then the remaining is non-personal information.
We learn information about you when:
Generally, we use your information to help us provide and improve our products and services for you. When do we share your information with others?
We are committed to protecting your personal information once we have it. We implement physical, business and technical security measures. Despite our efforts, if we learn of a security breach, we'll notify you so that you can take appropriate protective steps.
We also don't want your personal information for any longer than we need it, so we only keep it long enough to do what we collected it for. Once we don't need it, we take steps to destroy it unless we are required by law to keep it longer.
We are a company based in the UK and this is also where our data is stored, although we may need from time to time to use alternate suppliers within the European Economic Area (EEA). If this changes then we will let you know.
We may need to change this policy and our notices. The updates will be posted online. If the changes are substantive, we will announce the update through email. Your continued use of the product or service after the effective date of such changes constitutes your acceptance of such changes. We post the effective date of this policy at the top of the page.
We retain 1 week of nightly backups. These are taken automatically and stored on the highly reliable Amazon RDS service. If you require additional data backup beyond this then please get in touch to see what we can arrange.
Velresco Technical Support applies only to Velresco's licensed software products. Where users have recieved recognised training.
To help you successfully use our software, Velresco may provide:
On the rare occasions that these occur, we will inform vWall Administrators of any bugs found and associated fixes as soon as we become aware of these and all necessary corrective actions will be advised and / or taken by Velresco Technical Support.
Support is provided in English and between 09:00 and 18:00 GMT Monday to Friday (normal UK business working hours).
For usage problems, please refer to the relevant Help page on the system before trying to contact support. Initial contact for technical support should be via firstname.lastname@example.org